Privacy Policy
Adriatic Property Systems ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use our online platform and software services related to property management, tenant and lease management, maintenance scheduling, online payment integration, real estate analytics, and cloud-based property data management.
We operate in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws to ensure your personal data is handled lawfully, fairly, and transparently.
Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal identification information such as your name, address, contact details, and identification documents when you register or use our platform.
- Property-related information including lease terms, tenant data, maintenance records, and payment history relevant to property management.
- Payment data required to process transactions through our integrated payment systems.
- Usage data regarding how you interact with our online platform, including IP address, browser type, pages visited, and access times, collected through cookies and similar technologies.
- Technical data related to devices and software used to access our services.
Use of Your Information
Your data is used to:
- Provide, operate, and maintain our property management software solutions.
- Manage tenant and lease agreements, maintenance scheduling, and payment processing.
- Improve and personalize your experience and the overall functionality of our online platform.
- Communicate important updates, service announcements, and relevant information related to your account or subscription.
- Comply with legal obligations and enforce our terms of service.
- Analyze usage patterns and trends to enhance our software solutions and service offerings.
Legal Basis for Processing
We process your personal data on the following legal bases under GDPR:
- Performance of a contract, to fulfill our obligations in providing property management services.
- Compliance with legal obligations applicable to our industry and jurisdiction.
- Legitimate interests, such as improving our platform and preventing fraud, balanced against your rights and freedoms.
- Your consent, specifically for marketing communications and optional features when requested.
Data Sharing and Disclosure
We may share your information with:
- Service providers and partners who facilitate our services, such as payment processors, cloud storage providers, and IT support, under strict confidentiality agreements.
- Legal authorities if required to comply with applicable laws, regulations, or court orders.
- In the event of a business transfer, merger, or acquisition, your data may be transferred as part of the corporate transaction, subject to preserving your privacy rights.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Upon expiration of retention periods, data will be securely deleted or anonymized.
Security of Your Data
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments.
Your Rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you.
- Request correction or completion of inaccurate or incomplete data.
- Request erasure of your personal data ("right to be forgotten") where lawful.
- Restrict or object to certain processing activities.
- Withdraw your consent at any time when processing is based on consent.
- Receive a copy of your personal data in a portable, machine-readable format.
- Lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.
Cookies and Tracking Technologies
Our online platform uses cookies and similar technologies to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings. Disabling certain cookies may impact the functionality of the platform.
International Data Transfers
As a company based in Croatia, personal data may be processed within the European Economic Area (EEA). If data is transferred outside the EEA, we ensure that appropriate safeguards are in place to protect your personal information, in compliance with GDPR requirements.
Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children without parental consent. If we become aware that a child has provided us with personal information without such consent, we will take steps to delete such data.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly to stay informed about how we protect your information.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Adriatic Property Systems
27 Ilica Street
Floor 3
Zagreb, 10000
Central Croatia
We are committed to resolving your inquiries promptly and transparently.